Frequently Asked Questions
How do I know if my dates are available?
The quickest way to find out about availability is to complete the booking inquiry form. A representative will contact you with availability and will be able to answer any questions you have about the booking process. You may also contact us directly at (650) 291-3127.
How do I make a reservation?
Once you are contacted by a representative, you will be guided through the booking process. In order to secure your dates, a signed rental contract and payment authorization for 50% of rental fees must be submitted.
What are the Check-In and Check-Out times?
Standard Check-In time is 4 PM. Check-Out Time is 11 AM. 1/2 day rates are available for extended check out or early check-in times. Courtesy extensions are granted depending on availability.
What is your cancelation policy?
Fifty percent (50%) of the required initial payment is refundable if the reservation is cancelled at least thirty (30) days prior to your arrival.
What is the check-in procedure?
Once your reservation is finalized, you will be provided with your welcome information. This package will include directions to the property, your check-in instructions, and your personalized access code. Our homes are on a keyless entry system, and no physical set of keys is necessary. Our homes are equiped with Kaba Ilco operated door entry systems. You are provided with a 6 digit access code that is programmed specifically for your reservation.
What if a member of my group wants to bring a pet?
Pet accommodation in our homes is at the discretion of the homeowner. Please complete the Pet Accommodation Registration if you are interested in bringing a pet with you during your stay. A minimum non-refundable fee of $150 is required for any reservations that accommodate pets.
What methods of payment do you accept?
We take Personal Checks, Cashier's Checks, Money Orders, Visa, Mastercard, Discover & American Express.
If you have specific questions about any of our homes, please feel free to contact us.